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ACCOUNTABILITY

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COVID-19

We will continue to follow the Alberta Government's direction.

Latest Update: Government of Alberta

A MESSAGE FROM OUR PRESIDENT & COO

March 17 – 11:33 pm

To our GYMVMT / HER GYMVMT community,

After the risk in Alberta changed from low to undefined on March 16, and with the exponential increase of COVID-19 cases in the province, urgent action was required to protect the health and safety of our staff and members, to do our part to flatten the curve, and for the stability and longevity of our business. As a result, we took the abrupt but necessary steps of voluntarily closing our clubs and temporarily laying off club staff. Due to the challenging Alberta market and the immediate action we had to take, we were unfortunately not able to give staff notice in these circumstances. These decisions were difficult and I assure you that we are working hard on a better outcome for our staff in the coming days. In the meantime, employees will continue to have access to their benefits and mental health support.

To continue supporting the physical and mental health of our members, we will be offering remote fitness services which we will announce in more detail tomorrow. Exclusively for members who continue with their regular dues, we will be offering a loyalty incentive. If these options do not work for you, we will freeze your dues at no cost. As you can imagine, the current volume of inquiries is extraordinary, and we will work to action your preference as quickly as possible. Our gyms may be large, but we are a relatively small Alberta-based company and we appreciate your support, patience, and understanding through these troubling times.

In the interest of all Albertans, I want to take this opportunity to urge you to remind your friends and loved ones to stay home as much as possible and follow the advice of health authorities and the government to slow the spread of COVID-19 while we still have time.

We will continue to work around the clock to implement solutions that best support our members and staff, while fulfilling our responsibility to the public. Thank you for your continued support — we hope you and your families are staying safe through these difficult times. We look forward to connecting with you.

David Brodmann
President and Chief Operating Officer
GYMVMT / HER GYMVMT

Frequently asked questions

Why did you close your clubs?

After monitoring the progression of the COVID-19 outbreak in Alberta and taking intensive preventative measures, we decided to temporarily close all locations and boutique studios in

Calgary and Edmonton on March 17. Shortly afterwards, the Government of Alberta mandated that all fitness clubs in the province were to close.

We will reopen after the Government of Alberta deems it safe for us to do so.

Are you automatically freezing memberships?

We wanted our members to have options. Instead of automatically freezing memberships we’re letting our members choose between freezing their membership at no cost or opting into our Member Incentive program.

Who do I contact about membership freezes and incentive options?

To request a change to your account, visit this web page and complete the form at the bottom of the page.

Is there a phone number I can call?

Yes, it’s 1-866-278-4131. PLEASE NOTE: We are experiencing exceptionally high call volumes. At this time, we ask you to visit: https://gymvmt.com/member-incentive-offer/ and complete the form. We’re working hard to respond to everyone as quickly as possible.

When should I expect a response from my account inquiry?

Our team is breaking a sweat to respond to all requests as soon as possible. Requests are responded to in the order they are received. If you’ve submitted a request via email to [email protected] or through https://gymvmt.com/member-incentive-offer/ you are in the queue!

What is your Member Incentive Offer?

For a limited time, existing members who continue to pay their membership dues during the time of club closures can receive a credit for the amount paid from March 17 until we reopen, plus a bonus credit of 10% of that amount. Thank you for supporting local!

Where do I find your free live streamed fitness classes?

We stream two classes a day on Instagram LIVE. 9 am + 5 pm weekdays, and 9 + 11:30 am weekends. See Instagram and Facebook stories for the daily schedule.

Where do I find the Workout of the Week (WOW)?

The WOW is uploaded weekly in the GYMVMT app! Download the app through the Apple Store or Google Play Store. Follow our Instagram and Facebook accounts for instructional videos.

What are your Remote Fitness Membership options for members?

Premium Streaming  // $19.95 bi-weekly – 30 premium classes streamed live each week · Access to over 1000 on-demand classes · Classes like Cycle, Yoga, HIIT, Strength, Cardio, Nutrition, and more .

Weekly Connect // $25.95 bi-weekly – Work one-on-one with a trainer weekly · Customized workout program sent via GYMVMT App · Track your workouts in GYMVMT App and receive coaching and feedback from your trainer

Ambassador // $39.95 bi-weekly – Includes Premium Streaming + Weekly Connect with a trainer · Stay safe and social working out with your friends – Ambassadors get $10 every four weeks per active referral to any Remote Fitness options

What are you doing to support your staff?

Our employees are family. Those impacted by club closures have received two weeks paid notice, have continued access to benefit plans and mental health support. We are bringing back some of our trainers to help level-up your fitness game with our Remote Fitness Membership options.