COVID Response

• We have temporarily reduced club hours for the summer and will assess returning to regular hours in the Fall if it is safe to do so. You can find your club’s hours on our locations pages.

Here are a few steps you can follow to gain access:

1. Make sure you have the latest version of the GYMVMT app. Update the app through the Apple Store or Google Play.
2. The GYMVMT app is a member-exclusive portal and is integrated with our internal customer management software. The email you use to log into the app must match the email we have in our system. If you’re unsure which email that is or you are not able to book your workout, please email [email protected] so we can take a closer look.                                                                                     
3. If you are a new member, our system automatically created an account in the GYMVMT app for you. Check your inbox for an enrolment email from MyWellness cloud (don’t forget to check your junk mail folder).

Still having troubles accessing the app? Email [email protected] and a Member Services representative will be happy to troubleshoot with you!

• You can arrive any time after your workout begins. You can only book one workout per day in the GYMVMT app — if you need your time, just ask reception so we can extend your workout. 

• Please note, Group Fitness classes will be temporarily unavailable from November 13 to November 27, 2020.
• Once classes resume, you can reschedule your workout by cancelling your spot in the GYMVMT app and rebooking at a time that works better for you.

• We’re closely following the recommendations of the Government of Alberta, who have mandated a temporary pause on all Group Fitness classes, which is set to end on November 27, 2020.  
• In the meantime, members can continue to join their favourite classes with our online fitness streaming platform, GYMVMT GO. Active members can opt in to get free access to the platform until December 31, 2020. 

• Complete the form on gymvmt.com/go. Once our team validates your membership, they’ll send you a welcome email with your access code and log-in information. This is a manual process, so please allow 1-2 business days to receive your access code following your submission.

• All active GYMVMT and HER GYMVMT members can op in to access GYMVMT GO for free until December 31, 2020. Following the expiration, members can add GYMVMT GO to their membership from just $9.95 bi-weekly.

• GYMVMT GO has been made temporarily available to active members as a temporary solution to the Group Fitness program suspension. As such, members who are currently subscribed are not eligible for free access. 

• Group training sessions will be limited to four members per session. Our training pros will also refrain from high-intensity training and instead focus on strength, mobility, flexibility, and core stability. If you’re interested in high-intensity interval training, we invite you train remotely.

• No, remote training clients can continue to crush their workouts virtually with their personal trainers!

• We’re working with a smaller team than usual. If your personal trainer has not been recalled yet, we’d be happy to temporarily set you up with another trainer for in-club sessions, remote sessions, or both! Speak to your club’s General Manager or Fitness Manager to make arrangements.

• You are invited to visit your club and check out our enhanced cleaning, disinfecting, and safety protocols .
• If you’re still hesitant, try out our remote fitness options — designed to help you stay active anytime, anywhere.
• You can also extend your membership freeze for up to three months at no additional cost (for a limited time).

• It is as important as ever to maintain a fitness routine, and we would love to help you get started either in-club or remotely.
• If you would like to freeze your membership, you can opt into a membership freeze for up to 12 months.
• The fee to freeze your membership is $50 + GST
• If you reinstate your membership before January 31, 2021, we will apply that amount as a credit towards your dues.

• Complete the form at the bottom of this webpage and a representative from our Member Services team will be happy to get your account up and running so you can book your first workout.
• You can also visit the club and our team will get you started!

• Although workouts and classes that are booked in advance through the GYMVMT app are guaranteed, walk-ins are accepted if you check in at reception.
• Please note: You may have to wait for an available workout slot if the club is at capacity.

• We will be closely monitoring the piloted location reopenings and look to open the remaining Little MVRS when it is safe to do so. Find more information here. 

Little MVRS hours are based off of peak Group Fitness and club times, as class and capacities open-up we will look at potentially extending the hours.

Kids are not required to wear masks, as per Alberta Health Service guidelines.

Little MVRS capacity has been reduced to a maximum of eight Kids. Guiding floor markers and stations have also been installed at the locations to encourage physical distancing into and throughout Little MVRS.

Along with completing a thorough cleaning and disinfecting checklist utilizing certified disinfectants, we have removed items and toys that cannot be disinfected entirely. We have also implemented a “Stop and Wash” program to encourage proper handwashing.