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MOVE WITH US

Winter Fitness Challenge - $10,000 in Cash Prizes - Register Before Jan 31!

Conditions apply. See club for details.

Group Classes and Boutiques

How do I book group and boutique classes?

If you’re a member, just log into your member portal and book the classes you want. If you’d prefer a more personal touch, simply talk to the receptionist when you come in on your next visit.

How do I cancel booked classes?

It’s probably best to talk to the receptionist when you come in on your next visit.

Personal Training

How do I purchase PT sessions?

Great question. Speak with any personal trainer on your next workout or buy sessions inside the Member Portal.

How do I cancel my training session?

You can easily manage your session schedule within the Member Portal, or either speak to reception or with your trainer.

Membership

Can I customize my membership to only pay for what I want to use?

Yes. Tell us what services you want to use and we’ll get you set up with a membership to suit your needs. To view options, check out our new Memberships page.

Can I freeze my membership?

Yes. Speak with your club’s general manager on your next workout to learn about options and get started.

Can I transfer my membership to someone else?

Your membership was built just for you.

Is my membership valid at all locations?

Please login to your account to verify access levels.

How do I request a copy of my membership statement?

You can do that through your account. Just log in to the Member Portal.

How do I upgrade/downgrade my membership?

Speak with your club general manager or login to your account and follow the easy steps to adjust your access level.

How do I cancel my membership?

We hope you never want to leave, but we realize life happens. Feel free to speak with your club general manager. We would love your feedback. If you prefer to cancel online it’s an easy process within the Member Portal.

Billing

How do I update my billing information?

You have a few easy ways to do this! Talk to our receptionist the next time oyu visit, or try self-service through the Member Portal.

Who do I contact for billing inquiries?

Our friendly member services department. Feel free to email anytime with any kind of question.

What is the $35 annual facility improvement fee?

It’s exactly as it sounds. The annual $35 facility fee is applicable on all memberships to help continuously improve your clubs, equipment, and experience.

Can I opt out of the annual facility improvement fee?

Not so much. It’s for the betterment of everyone’s experience. It works out to under $0.10 a day. Visit us regularly and you’ll quickly see the value…and gains.

What is the 14-day Comfort Guarantee?

Consider it peace of mind. If you’re not completely satisfied with your membership after 14-days, we’ll cancel it no questions asked. But hey, no refunds. We’re here to help you succeed.

Do you offer corporate membership rates?

Absolutely! We’ve got you — and your colleagues — covered. If you need assistance getting you company set up, please talk to the General Manager at your gym.

Other Questions

What is the 14-day Comfort Guarantee?

Consider it peace of mind. If you’re not completely satisfied with your membership after 14-days, we’ll cancel it no questions asked. But hey, no refunds. We’re here to help you succeed.

Do you offer corporate membership rates?

We got you covered. If you need assistance getting you company set up, please talk to either reception or your General Manager at the gym.

Gym Floor Etiquette

  • Barbells can be dropped on platforms only.
  • Please re-rack weights after use.
  • Please leave your gym bag in the locker room.
  • No shoes, no shirt = no workout
  • Don’t be a tripping hazard to yourself. Wear proper athletic footwear on the gym floor.
  • We encourage inside voices…loud grunting not so much.
  • Sweat is encouraged; so is personal hygiene. Stay clean.
  • You’re gym time is personal time. If you need to take a call please use your inside voice.
  • Sharing is caring. Don’t hog on the equipment.
  • Avoid unwanted germs. Wipe down equipment after use.
  • Locker Room Etiquette
  • Lockers are for daytime use, which means no sleepovers. Locks are cut nighty.
  • To avoid locker room selfies gone wrong, please do not take photos in the locker rooms.
  • We love clean locker rooms, but footwear is always recommended.
  • Leave prints on someone’s heart, not the floors. Please remove soiled footwear.