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Frequently asked questions

Why did you close your clubs?

After monitoring the progression of the COVID-19 outbreak in Alberta and taking intensive preventative measures, we decided to temporarily close all locations and boutique studios in

Calgary and Edmonton on March 17. Shortly afterwards, the Government of Alberta mandated that all fitness clubs in the province were to close.

We reopened after the Government of Alberta deems it safe for us to do so on June 22.

Can I freeze my membership?
  • It is as important as ever to maintain a fitness routine, and we would love to help you get started either in-club or remotely.
  • If you would like to freeze your membership, you can opt into a membership freeze for up to 12 months.
  • The fee to freeze your membership is $50 + GST
  • If you reinstate your membership before January 31, 2021, we will apply that amount as a credit towards your dues.
Who do I contact about membership freezes?

To request a change to your account, please email [email protected]

What are your Remote Fitness Membership options for members?

GYMVMT GO – $19.95 bi-weekly · 30 premium classes streamed live each week · Access to over 1000 on-demand classes · Classes like Cycle, Yoga, HIIT, Strength, Cardio, Nutrition, and more

Weekly Connect – $25.95 bi-weekly · Work one-on-one with a trainer weekly · Customized workout program sent via GYMVMT App · Track your workouts in GYMVMT App and receive coaching and feedback from your trainer

Ambassador – $39.95 bi-weekly · Includes Premium Streaming + Weekly Connect with a trainer · Stay safe and social working out with your friends – Ambassadors get $10 every four weeks per active referral to any Remote Fitness options

Is there a phone number I can call?

Yes, it’s 1-866-278-4131. PLEASE NOTE: We are experiencing exceptionally high call volumes. We’re working hard to respond to everyone as quickly as possible.

When should I expect a response from my account inquiry?

Our team is breaking a sweat to respond to all requests as soon as possible. Requests are responded to in the order they are received. If you’ve submitted a request via email to [email protected] you are in the queue!

What are you doing to support your staff?

Our employees are family. Those impacted by club closures received two weeks paid notice, had continued access to benefit plans and mental health support. We brought back some of our trainers to help level-up your fitness game with our Remote Fitness Membership options.

What if I have a subscription for your personal training services?

Our team is happy to freeze personal training subscriptions for members whose accounts are in good standing. Like our membership options, we’re offering an incentive to members who continue with their personal training subscription. You’ll get two free training sessions and of course the sessions being purchased on the subscription while we are closed are banked for you. However, if you’re not interested in free sessions, we are happy to freeze your account as appropriate for a $50 + GST fee.

Group Fitness

How do I book a group fitness class?

Step 1: Download the GYMVMT App in the Apple or Google Play store.

Step 2: Login or create your account on GYMVMT App.

Step 3: Use your GYMVMT/HER GYMVMT scan-tag barcode as the username and password to access the Member Portal.

Step 4: Under My Upcoming Classes, select Class Schedule.

Step 5: Use the class filters to locate your class and select Sign Up.

Please see reception on your next visit with any further questions.

How do I cancel my booked class?

Step 1: Open your GYMVMT/HER GYMVMT App.

Step Two: Click the Book Your Class section.

Step Three: Login using the credentials created for your account.

Step Four: Scroll to My Upcoming Classes and locate the class you would like to cancel. If you do not see a class in this section then you are not enrolled in any upcoming classes.

Step Five: Once you’ve located the class you would like to cancel, click the gear icon and click Unenroll. A new screen will appear. Scroll down and click the red Unenroll button and select Yes when prompted.

Personal Training

How do I purchase PT sessions?

Great question. Speak with any personal trainer on your next workout.

How do I cancel my training session?

Please contact your trainer 24 hours in advance.


Can I customize my membership to only pay for what I want to use?

Yes. Tell us what services you want to use and we’ll get you set up with a membership to suit your needs. To view options, check out our new Memberships page.

Can I freeze my membership?

Yes. Speak with your club’s general manager on your next workout to learn about options and get started.

Can I transfer my membership to someone else?

Your membership was built just for you.

Is my membership valid at all locations?

Please verify access levels with your club General Manager.

How do I request a copy of my membership statement?

Please contact Member Services. 1.866.278.4131 or [email protected]

How do I upgrade/downgrade my membership?

Speak with your club general manager.

How do I cancel my membership?

We hope you never want to leave, but we realize life happens. Feel free to speak with your club general manager. We would love your feedback.


How do I update my billing information?

You have a few easy ways to do this! Talk to our receptionist the next time oyu visit, or try self-service through the Member Portal.

Who do I contact for billing inquiries?

Our friendly member services department. Feel free to email anytime with any kind of question.

What is the $35 annual facility improvement fee?

It’s exactly as it sounds. The annual $35 facility fee is applicable on all memberships to help continuously improve your clubs, equipment, and experience.

Can I opt out of the annual facility improvement fee?

Not so much. It’s for the betterment of everyone’s experience. It works out to under $0.10 a day. Visit us regularly and you’ll quickly see the value…and gains.

What is the 14-day Comfort Guarantee?

Consider it peace of mind. If you’re not completely satisfied with your membership after 14-days, we’ll cancel it no questions asked. But hey, no refunds. We’re here to help you succeed.

Do you offer corporate membership rates?

Absolutely! We’ve got you — and your colleagues — covered. If you need assistance getting you company set up, please talk to the General Manager at your gym.

Other Questions

What is the 14-day Comfort Guarantee?

Consider it peace of mind. If you’re not completely satisfied with your membership after 14-days, we’ll cancel it no questions asked. But hey, no refunds. We’re here to help you succeed.

Do you offer corporate membership rates?

We got you covered. If you need assistance getting you company set up, please talk to either reception or your General Manager at the gym.

Gym Floor Etiquette

  • Barbells can be dropped on platforms only.
  • Please re-rack weights after use.
  • Please leave your gym bag in the locker room.
  • No shoes, no shirt = no workout
  • Don’t be a tripping hazard to yourself. Wear proper athletic footwear on the gym floor.
  • We encourage inside voices…loud grunting not so much.
  • Sweat is encouraged; so is personal hygiene. Stay clean.
  • You’re gym time is personal time. If you need to take a call please use your inside voice.
  • Sharing is caring. Don’t hog on the equipment.
  • Avoid unwanted germs. Wipe down equipment after use.
  • Locker Room Etiquette
  • Lockers are for daytime use, which means no sleepovers. Locks are cut nighty.
  • To avoid locker room selfies gone wrong, please do not take photos in the locker rooms.
  • We love clean locker rooms, but footwear is always recommended.
  • Leave prints on someone’s heart, not the floors. Please remove soiled footwear.